Provincetown - Certified Telecommunicator
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Job Announcement
The Provincetown Police Department is accepting employment applications for the positions of certified Full Time Telecommunicator. We offer a $5,000-$10,000 bonus award commensurate with your years of experience. We are seeking candidates who are looking to make a difference in one of the most diverse communities in Massachusetts. We'd love to see the positive impact you'll have on our community!
The Certified EMD Telecommunicator performs a variety of essential duties including answering 911, emergency and administrative calls for service • Dispatch Police, Fire, EMS, and other emergency and non-emergency personnel.
- Provide pre-arrival instruction for emergency medical dispatch (EMD) • Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment as necessary following established procedures and policies • Enter, update, and retrieve information from local, state, and national computer systems • Possess the ability to problem solve, take direction and work independently, and possess strong interpersonal and customer service skills. Work effectively and efficiently under stressful situations • Assist citizens at the police station lobby • Perform other related duties (typing, map reading, faxing, filing, etc.)
Requirements for this position include:
- High School Graduate
- Computer experience with ability to touch-type at least 30 WPM
- Prior experience as EMD/Telecommunicator as certified by the MA State 911 Dept helpful.
- Current CPR/EMT certification is also desirable
- Valid Massachusetts Driver License
Successful candidates must pass a screening process that includes a background investigation, oral interview, psychological, medical and drug exam • Paid training is provided • Must be able to work a varied work schedule including but not limited to nights, weekends, and holidays • Benefits for position include strong employer benefits with 70% employer paid health, life, dental, vision insurance, 13 paid holidays, 24 hours of personal leave, and 10 vacation days after 6-months of service. Our telecommunicators work a four on and two off rotating schedule with 8-hour days. You must reside in any Cape town between Provincetown and Barnstable or must establish said residency within 6-months of service. After 3 years of service, transfer employees will be credited with the numbers of full-time years served in other municipalities to calculate annual vacation leave.
The Provincetown Police Department is committed to diversifying our work force and we encourage men and women with diverse, racial, cultural, and ethnic backgrounds to apply. We are a progressive organization that values and respects diversity among our employees and within our community.
The starting rate of pay for the position is $64,998 annually before overtime With additional compensation available through shift differential, $4,000/$6,000/$8,000 educational incentive and longevity pay starting at year-5 for qualified applicants, in addition to other contracted benefits. Top step for this position is $82,577. Specific inquiries regarding the application process may be addressed to Deputy Chief Greg Hennick at 508-487-7000 Extension #340 or by email at ghennick@provincetown-ma.gov .
Please direct questions regarding this position to ghennick@provincetown-ma.gov
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.