Training Courses

Trauma Informed Telecommunications

Date & Time:
  • March 4, 2027
Location:
Wayne, NJ
Agency:
J Harris Academy of Police Training

Instructor: Jim Harris, et al

Date: Mar 4, 2027

Location: Wayne, NJ

County: Passaic County

ZIP Code: 07470

Duration: 7 hours

Cost: $189.00

Description

The Trauma-Informed Telecommunications Course equips emergency telecommunicators, call takers, 9-1-1 specialists, and supervisors with the skills to engage the public with empathy and professionalism. The course integrates trauma-informed practices into first-responder interactions while addressing the effects of vicarious and cumulative trauma on personnel to promote resilience, wellness, and effective service delivery.

Categories

  • Peer Support
  • Stress Management
  • Civilian Staff Leadership