Training Courses

De-Escalation in Public Safety

Date & Time:
  • November 16, 2026 - 8:00 AM–5:00 PM (Eastern Standard Time)
Location:
95 Main Street, Auburn, ME 04210
Agency:
Kyle Tilsley
Training Hours:
9 hrs

Instructor: Kyle Tilsley

Date: November 16, 2026

Time: 8:00 am - 5:00 pm

AM SESSION: November 16 @ 8:00 am – 12:00 pm

PM SESSION: November 16 @ 1:00 pm – 5:00 pm

Cost: $179.00

Location: Dirigo Safety, LLC, 95 Main Street, Auburn, ME 04210, United States

Class Categories: Corrections, Dispatch, Law Enforcement, Other: EMS, EMA, Fire, Park Rangers, Prosecutors/DAs

Class Tags: Fundamentals

Course Description

Learn how to handle aggressive behavior, negative attitudes, excessive sarcasm, hidden agendas, and other sources of conflict safely and productively. Discover techniques to defuse "hot button" situations, calm explosive personalities, and exercise damage control without losing confidence and composure.

Course Objectives

  • Identify physiological changes that occur when individuals become hostile or angry.
  • Learn communication skills to de-escalate and defuse hostile encounters.
  • Learn methods to re-direct the thought process for de-escalation.
  • Learn the cognitive limitations when people become hostile or angry and how to address it.
  • Alleviate volatile situations before they escalate into full-scale confrontations.

Equipment Needed: None