Training Courses

De-Escalation: Strategies for Best Possible Outcomes by Command Presence

Date & Time:
  • October 13, 2026
Location:
Pearl, MS

De-Escalation: Strategies for Best Possible Outcomes

Course Length: 8 hours

Format: In-person training

Location: Pearl, MS

Dates: October 12-13, 2026

Certifying Organization: MLEOTA

Cost: $699 per person (with $700 in sponsorship provided by T-Mobile for Government, making the sponsored rate $1,150 or the reduced rate $700)

Course Overview

While de-escalation is frequently mentioned in law enforcement and correctional contexts, it is seldom thoroughly explained. This comprehensive 8-hour program moves beyond general assumptions to establish a concrete, practical foundation in de-escalation techniques. Participants engage through discussion, hands-on application, and research-based methodologies to develop more effective communication strategies when working with individuals in crisis and to achieve the most favorable resolutions possible.

This course acknowledges that not all situations can be de-escalated. Instead, it emphasizes recognizing these limitations while equipping attendees with practical strategies to respond with confidence, command, and integrity.

Core Training Topics

  • Understanding De-Escalation - Establish a clear and accurate definition of de-escalation and what it is not, and strengthen the ability to communicate this understanding to the community.
  • Self-Regulation Under Stress - Discover how personal awareness and control of reactions can shape outcomes during intense, high-pressure interactions.
  • Human Behavior and Decision-Making - Examine the factors that influence human behavior and apply that knowledge to enhance communication and decision-making capabilities.
  • Engaging Persons in Crisis - Study practical approaches that foster safer and more productive interactions with individuals experiencing mental health crises or emotional distress.
  • Best Possible Outcomes - Learn strategies that support sound professional judgment and appropriate responses in diverse operational situations.

Ideal Participants

This training is recommended for sworn law enforcement officers, correctional officers, emergency dispatchers, training instructors, supervisory personnel, and investigators.

Why Organizations Choose This Course

Agencies select this program to enhance communication skills, strengthen decision-making processes, and promote professionalism during complex and challenging encounters. Graduates acquire practical tools for managing personal stress responses, improving interactions with the public and individuals in custody, and working collaboratively toward safer, more productive outcomes across varied operational scenarios.