911 Telecommunicators: Response to Missing and Abducted Children (911 TMAC)

This interactive training program prepares 911 telecommunicators to effectively manage missing and abducted children cases by providing essential skills, knowledge, and resources. As the first responders in these critical situations, telecommunicators serve as the vital connection between missing children and their safe recovery. The course combines real case analysis, call evaluation, and scenario-based exercises to develop competency in recognizing different types of missing children incidents and implementing industry best practices.

Course Overview

Participants will explore optimal procedures using NCIC, APCO, and ANSI systems and standards while analyzing authentic 911 calls and working through realistic scenarios. The program also addresses the emotional toll of handling these high-stress cases through resilience-building strategies and mental health support resources designed specifically for 911 telecommunicators.

Learning Outcomes

Upon successful completion, participants will be able to:

• Understand the critical first responder role that 911 telecommunicators play in missing child incidents
• Distinguish between different categories of missing children cases and their reporting procedures
• Apply best practices through NCIC, APCO, and ANSI systems and standards
• Recognize mental health challenges specific to 911 work and implement resilience-building coping strategies
• Participate in hands-on scenario-based activities to reinforce learning and practical skills

Target Audience

This training is designed for 911 telecommunicators, dispatch supervisors and command staff overseeing telecommunicator operations, law enforcement professionals, and law enforcement support personnel.

Training Details

Schedule: 8:00 am - 5:00 pm (includes one-hour lunch break)

Location: Hunt County Sheriff's Office, 2801 Stuart Street, Greenville, TX 75401

Date: September 22, 2026

Cost: No Fee (tuition, materials, and instructional costs are provided by the AMBER Alert Training & Technical Assistance Program)

Registration Deadline: August 25, 2026 (registrations may be accepted after this date if seats remain available and qualifications are met)

Course Schedule

8:00 AM - 8:30 AM: Welcome & Introduction - Overview of training platform, attendance expectations, absence policy, evaluation process, and certificate requirements

8:30 AM - 10:30 AM: Identifying Critical Information when Receiving a Report of a Missing Child - Exploration of the telecommunications role in missing children cases, examination of incident types, and analysis of actual 911 calls

10:30 AM - 12:00 PM: NCIC – Establishing Optimal Approaches - Study of the six critical components of the NCIC Missing Person File and system capabilities for investigations

12:00 PM - 1:00 PM: Lunch Break

1:00 PM - 2:30 PM: NCIC – Establishing Optimal Approaches (continued) - Review of APCO/ANSI best practices and analysis of actual call recordings with practical application

2:30 PM - 3:30 PM: Vital Resources - Identification of accessible and essential resources for managing missing children communications and cases

3:30 PM - 4:45 PM: Enhancing Resilience - Recognition of occupational stressors, development of coping and resilience strategies, and access to support systems

4:45 PM - 5:00 PM: Evaluations and Closing - Review of post-course activities and information on course evaluations and certificate processing

Important Information

Pre-registration is required to attend. Approval is subject to host agency authorization and verification of participant qualifications submitted during registration. For information regarding continuing education units, please consult the NCJTC policies page.

Contact Information

Instructor: Janell Rasmussen

Phone: (877) 712-6237

Email: askamber@fvtc.edu