Brown University - Police Technical Services Manager

Job Overview

Department Brown University
Job TitlePolice Technical Services Manager
Deadline Jul 27, 2024 11:59 PM Eastern
Location Providence , RI

Job Announcement

Police Technical Services Manager

Department of Public Safety

Brown University, Providence, Rhode Island


Job Description:

The Brown University Department of Public Safety is a dually accredited (CALEA and RIPAC) department that provides the overall safety and security of the campus community. Situated physically within Department of Public Safety, the Police Technical Services Manager will lead the Technical Services Division. Under the broad policy guidance of the Vice President for Public Safety and Emergency Management and Deputy Chief, this position functions, in coordination with the Office of Information Technology’s Public Safety Tech team in providing technical guidance to provide reliable, high-performance, secure, and scalable infrastructure technology to agency systems, and assures their integration in the support of the mission and goals of the Department of Public Safety. In coordination with the Public Safety Tech team, this position will oversee the day-to-day facets of the police department's information and public safety systems and applications including IMC CAD/RMS, 800MHZ, MDCs, portable radios, station alerting systems, and other public safety and related hardware and software. The Police Technical Services Manager will oversee twelve dispatch personnel and the Police Communications, Assistant Manager.

This position is the primary contact for all technology within the department and as such, functions as the department's technical expert. This position:

  • Serves as a department’s project leader and acts as a liaison for complex technical upgrade and system maintenance.
  • In partnership with Public Safety technology, designs and provide instructional support for the various information systems, develop and maintain compliance with state and federal security regulations.
  • Works with BUDPS staff, campus and law enforcement senior administrators, and senior information technology leadership.
  • Represents BUDPS at any Communication Center Dispatch meetings as liaison and primary contact.
  • Coordinates the utilization of various technical databases and software associated with specific federal and state law enforcement information systems.
  • Is responsible for researching, applying for and monitoring technology-related grants.


The Department of Public Safety’s vision is to enhance the safety and security of the Brown Community by forming community partnerships. A partnership between a community and its police is one that creates an environment that is free from fear, one that is civil and respectful; which creates an environment for learning and creativity. Most importantly, the Department of Public Safety is committed to the belief that there is an intrinsic worth in all people and irreducible quality whose protection and benefit is the basis for police services. This is our commitment to honor the rights and provide for the needs of all people equally.


Major Responsibility: Oversight for Public Safety’s Technical Services Division

Supporting Actions:

  • Provide strategic leadership and operational control and direction over dispatch and technical staff.
  • Manage staff by establishing and evaluating strategic group priority and performance expectations; assigning and directing the work of the division, applying discipline when necessary.
  • Participate in the hiring process.
  • Manage and oversee all data entry into the confidential automated records systems.
  • Create, implement and maintain policy and procedures, standard operating manual and training manuals for the communication center.
  • Assess training needs, determine training approach, develop course materials and conduct advanced technical training for all department personnel.


Major Responsibility: Technological leadership for the Department of Public Safety

Supporting Actions:

  • Serve as a member of the department's senior leadership team.
  • Act in an advisory capacity to the command staff on technical issues; develop and provide managerial reports and background information to make operational decisions.
  • Participate in strategic planning activities, measurement, implementation and reporting.
  • Represent department technical needs (and limitations) on all internal technology-related committees.


Major Responsibility: Daily operations

Supporting Actions:

  • Maintain confidentiality and integrity of the computer system, including on-site servers and network security.
  • Serve as the primary contact for the IMC Dispatch/Records Management computer system.
  • Serve as liaison with PS Tech in installing, upgrading and troubleshooting software.
  • Provide training to police communication center personnel and officers concerning equipment usage.
  • Participate in the IMC Dispatch/Records Management System User Committee.
  • Coordinate the utilization of various technical databases and software associated with specific federal and state law enforcement information system, including the supervision of all organizational equipment and functions, acquisition forms and expenditures.
  • Represent BUDPS at state-wide or regional communication center dispatch meetings as department liaison and primary contact. Maintain high level of computer competency in specific types of software/hardware associated with law enforcement functions concerning information input and retrieval.


Major Responsibility: Analysis of technical needs for DPS

Supporting Actions:

  • Analyze service and equipment needs for appropriate work flow.
  • Liaison with Public Safety Tech in working with vendors responsible for installing hardware/software and telecommunications equipment and systems within the communications center and the police department in general.
  • Assess and allocate resources to achieve objectives.
  • Take action to improve and streamline system performance and efficiency.
  • Evaluate new products, document characteristics and make recommendations.


Major Responsibility: Liaison/compliance duties

Supporting Actions:

  • Act as a liaison to law enforcement and other state and federal agencies.
  • Organize and audit files yearly for state and federal regulations concerning employee access and accountability, and audit police officer and dispatcher access to password-secured information and databases.
  • Act as an agency liaison in the Brown University Department of Public Safety dealings with the State of Rhode Island Systems.
  • Maintain the integrity and security of input, storage, retention and disposal of all department event records, confidential criminal history information and personal or sensitive information relating to Brown University Department of Public Safety staff, faculty and students contacted by the BU DPS.
  • Attend the Rhode Island State Law Enforcement Information Records Association meetings and ensure compliance with all Rhode Island State Archive directives.
  • Coordinate data gathering requirements for compliance with state and federal reporting regulations.
  • Coordinate the information transfer and retrieval to law enforcement agencies, Rhode Island State Police, US Dept of Education, Federal Bureau of Investigations and the City of Providence Court Systems.
  • Validate training, system use, ensure security and confidentiality compliance of the National Crime Information Center computer system, Rhode Island Crime Information computer system and the Rhode Island Computerization Enforcement Service System.
  • Liaison with Public Safety Tech in implementing and maintaining security policies and standards within the various databases according to access levels and authorizations.
  • Perform duties of the Judicial Information System (JIS) as link site coordinator, being responsible for communication and technical support coordination for the Office of the Administrator for the Courts (OAC); train and support all organizational Judicial Information users, authorize, reset and delete subscribers within the organization; maintain accuracy of information in the computerized District and Municipal Court, Juvenile Court, Superior Court and the Appellate Court Information System.



  • Supervise 12 Communication Control Officers, and one Police Communications, Assistant Manager.
  • Manage $75,000 budget
  • Ensure integrity and confidentiality of over 10,000 police records.




  • Bachelor's degree with an emphasis in administration, communication, management, business administration, police science computer science, information systems, public administration, criminal justice, or a closely related field.
  • 5 years’ managerial experience directly or provided oversight in technology, information systems, dispatch, communications, and/or project management in a law enforcement agency or similar entity.



  • Experience with university policing.


Job Competencies

Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.

  • Solid understanding of 911 technical systems, radio systems or law enforcement records management systems gained through three years’ professional experience either as a law enforcement dispatcher or call taker responsible for data entry into a CAD/RMS system or any combination of experience and training that would provide the required knowledge and abilities working in public safety, law enforcement or similar entity.
  • Knowledge of technical applications (software, hardware, network security and troubleshooting); project management principles; organizational and management principles as applied to the analysis and evaluation of programs, policies and operational needs of common law enforcement practices.
  • Knowledge of principles and practices of personnel management, and statistical techniques utilized in crime analysis.
  • Ability to work collaboratively with the university's Information Technology Services and vendors, and various sections within the Police Department, to accurately evaluate and prioritize hardware and software requests.
  • Ability to assess training needs and implement appropriate training for users; manage, coordinate and direct the work of professional and union employees.
  • Excellent written, verbal and interpersonal communication skills to include demonstrated ability to communicate clearly and concisely and in establishing and maintaining effective working relationships with department and university staff, and vendors.
  • Capacity to work professionally, and diplomatically interface with a variety of constituencies involved in law enforcement, the media and university administration.
  • Excellent computer skills and proficiency using Adobe Acrobat and Microsoft Office (Word, Excel, PowerPoint, Access); familiarity with HTML coding and/or Dreamweaver.
  • Ability to work under deadline pressure and ability to work both independently and as a member of team.
  • Strong project management skills and ability to prioritize work to meet internally and externally imposed deadlines.
  • Highly organized and attentive to detail.
  • Experience with and expert knowledge of various law enforcement databases
  • Strong working knowledge of CAD/RMS vendors.
  • Must be a team player who is able to display tact, patience, and respect in dealing with people of varying temperaments and levels of knowledge under often difficult or stressful circumstances.
  • Must have a high level of ability to multitask with audio, visual and manual tasks.
  • Possesses a willingness to promote an inclusive and diverse campus community.



  • Application review will begin the week of Monday, June 24, 2024
  • Application review is on-going and applications will be accepted until the position is filled.


To apply,  or visit and reference REQ195810 under the external staff applicants tab.

We invite you to visit our Careers and Benefits websites for further information about Brown University.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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