Rochester Emergency Communications Center

Address 321 West Main St
Rochester NY 14608
Phone 585-528-2200


City of Rochester, NY

The Emergency Communications Department is located at 321 West Main Street in the City of Rochester, NY. It is the municipal agency responsible for the operation, staffing and supervision of all personnel, and emergency communications between the PSAP (Public Safety Answering Point) of the Greater Rochester and Monroe County area, and all of their public safety agencies. Rochester is nestled between Syracuse and Buffalo in historic western New York. It has the unique advantage of having been developed on the shores of Lake Ontario and the Genesee River. The Erie Canal and the New York State Thruway (I-90) both pass through Monroe County bringing commerce and travelers from the East and West. Rochester, NY is the home to the corporate headquarters of the Eastman Kodak Company, Xerox; the Document Company and Bausch & Lomb, Inc., to name a few. The ECD interfaces with all eighty-four public safety agencies in Monroe County. They include all police departments, fire departments and EMS agencies, generating over 1.2 million requests for service annually. 

About the Emergency Communications Department

To the credit of the hard working staff of the 911 Center, we are certified by the Commission on Accreditation for Law Enforcement Agencies. The 911 Center is also accredited by the NYS Sheriff’s Association.

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