Berlin - Certified Dispatcher

General Statement of Duties

Acts as dispatcher and call taker for police, fire, ambulance services and general town departments; performs varied clerical duties; deals with the public and law enforcement officials; does related work as required.

Salary

$67,330 – $80,080 per year.

Increase in steps after training for previous years of certification

Example of Duties

Responsible for answering incoming 911 and routine phone calls and radio messages promptly and courteously.  Dispatching police patrol units, the fire department, ambulance service, and municipal personnel and equipment to specific locations.  Promptly and courteously answer all requests for service and other needs from citizens who communicate with the department by any means, or who visit police headquarters in need of assistance.

Minimum Qualification

Ability to speak, read, write and understand English clearly and correctly; ability to meet and deal with the public; ability to perform keyboard data entry on a computer; access information via computer keyboard; clerical aptitude and ability to keep records; ability to react quickly and calmly to emergency situations, ability to multitask and follow written and oral instructions.  High School diploma or equivalent required. 

Experience and Training

• Must hold a Connecticut Telecommunicator Certification
• Must be COLLECT Certified
• Must have E-911 training
• Recommended NEXGEN CAD user, not required.

Applications will be accepted until 4pm on Friday March 6, 2026.

For more information or to apply visit PoliceApp.com - http://www.policeapp.com/Berlin

  THE TOWN OF BERLIN, CONNECTICUT IS AN EQUAL OPPORTUNITY EMPLOYER